Terms & Conditions

Paloma provides embedded engineering and operations services for companies running complex operations. We build custom AI-native software, internal tools, and workflow automation tailored to each customer's specific processes and data.

Our services are delivered under individual engagement agreements with each customer. These terms cover your use of our website and general interactions with Paloma, not the delivery of services, which is governed by your service agreement.

You may use our website for informational purposes and to contact us. You agree not to:

• Use the website in any way that violates applicable law
• Attempt to gain unauthorized access to any part of the website or its infrastructure
• Use automated tools to scrape, crawl, or extract content from the website without our permission
• Reproduce, distribute, or create derivative works from our website content without our written consent

All content on this website, including text, graphics, logos, images, and software, is the property of Paloma AI, Inc. or its licensors and is protected by applicable intellectual property laws.

The Paloma name, logo, and related marks are trademarks of Paloma AI, Inc. You may not use them without our prior written permission.

For customer engagements: Ownership of work product, customer data, and intellectual property created during an engagement is governed by your service agreement with Paloma, not these terms.

Because our work involves building AI-powered tools on customer data, we want to be clear about a few things here as well. See also our Privacy Policy.

• Customer data belongs to the customer. We do not claim ownership of any data you share with us.
• We do not use customer data to train general-purpose or shared AI models.
• AI outputs generated by our tools are decision-support tools. They may contain inaccuracies. Your team is responsible for reviewing and acting on any outputs.
• Specific data handling terms are defined in each customer's service agreement.

Our website may contain links to third-party websites or services. We are not responsible for their content, privacy practices, or terms. Accessing them is at your own risk.

Our website and its content are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the website will be uninterrupted, error-free, or free of harmful components.

For services delivered under a customer agreement: Warranty terms are defined in that agreement, not here.

To the maximum extent permitted by law, Paloma AI, Inc. and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website.

Our total liability for any claim related to the website shall not exceed the amount you paid to Paloma in the twelve (12) months preceding the claim, or $100, whichever is greater.

For services delivered under a customer agreement: Liability terms are defined in that agreement, not here.

You agree to indemnify and hold harmless Paloma AI, Inc. from any claims, damages, or expenses arising from your violation of these terms or your misuse of the website.

We may restrict or terminate your access to the website at any time, for any reason, without notice.

These terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles. Any disputes arising from these terms shall be resolved in the state or federal courts located in Delaware.

We may update these terms from time to time. When we do, we will update the "last updated" date at the top of this page. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

If you have questions about these terms:

Paloma AI, Inc.
2261 Market Street, San Francisco, CA 94114, USA
legal@getpaloma.ai