Terms of Service

Paloma builds and operates the data and operations engineering capability for companies that do not have one in-house: one governed data foundation over the customer's existing systems, and a standing team that turns it into analyses, automations, and internal tools.

Paloma provides the services and deliverables described in each Order Form and its annexes. Changes to scope are agreed in writing. Program-specific commitments — including any success criteria, customer responsibilities, and money-back guarantee — apply only as expressly stated in the Order Form and under the conditions stated there.

Fees, invoicing schedule, and any credits or caps are set out in the Order Form. Unless the Order Form says otherwise, invoices are due net 15 from invoice date. Overdue amounts accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower. Fees are exclusive of taxes; where withholding or indirect taxes apply under Customer's local law, they are Customer's responsibility unless the Order Form states an all-in amount.

The Paloma platform — including software, algorithms, tools, and learning infrastructure — is and remains the exclusive property of Paloma, whether or not it was developed or improved in the course of serving Customer. Customer receives a limited, non-exclusive, non-transferable license to use what Paloma deploys for it, for its internal business purposes, while the relevant subscription or service period runs.

All content on this website, including text, graphics, logos, images, and software, is the property of Paloma AI, Inc. or its licensors. The Paloma name, logo, and related marks are trademarks of Paloma AI, Inc. You may not use them without our prior written permission.

See also our Privacy Policy.

• Customer's business data is at all times the exclusive property of Customer. We do not claim ownership of any data you share with us.
• Paloma uses Customer data solely to provide the services and does not use it to train general-purpose models or models offered to other customers.
• AI-generated outputs are designed to support, not replace, human judgment. They may contain inaccuracies; your team is responsible for reviewing and acting on them.
• On written request, and on termination, Paloma returns or deletes the Customer data it holds and confirms deletion.

Each party keeps the other's non-public information confidential, uses it only to perform under the Order Form, and discloses it only to people who need it and are bound by the same duty. This obligation survives for 5 years after the last Order Form ends, and for as long as the information remains a trade secret. If the parties execute a separate non-disclosure agreement, it supplements this section and prevails in case of conflict; before any Customer data is shared with Paloma, the parties execute such an agreement if either party requests it.

Paloma runs a limited design-partner program: selected customers receive a discounted fee in exchange for helping shape the product. Availability and the discounted fee are stated in the Order Form. Unless the Order Form says otherwise, a design partner agrees to:

• A named reference and case study — the case study's text and any numerical results it contains are subject to the customer's prior written approval before publication.
• Two reference calls per year (approx. 30 minutes, remote).
• One feedback session per month for the 12 months following the engagement (approx. one hour, remote).

The design partnership involves no exclusivity and imposes no obligations beyond those listed. It is separate from the underlying program or service and does not change its scope, deliverables, or any guarantee. Either party may end the design partnership with 30 days' written notice without affecting the rest of the engagement. If the customer ends it within the first 12 months, the portion of the difference between the list fee and the discounted fee corresponding to the remaining months becomes payable as of termination; nothing is due if Paloma ends it.

Paloma performs services professionally and with reasonable skill and care. Except as expressly stated in an Order Form, the services and the website are provided without other warranties, including implied warranties of merchantability or fitness for a particular purpose, and Paloma does not guarantee uninterrupted or error-free operation of the website.

Each party's total liability arising out of or related to these Terms or an Order Form is capped at the amounts paid by Customer to Paloma in the twelve (12) months preceding the event giving rise to the claim, or $100, whichever is greater. Neither party is liable for indirect, incidental, special, or consequential damages. This cap does not apply to willful misconduct, gross negligence, or breach of Section 6 (Confidentiality).

You may use the website for information and contact purposes. You agree not to:

• Use the website in any way that violates applicable law
• Attempt to gain unauthorized access to any part of the website or its infrastructure
• Use automated tools to scrape, crawl, or extract content from the website without our permission
• Reproduce, distribute, or create derivative works from our website content without our written consent

You agree to indemnify and hold harmless Paloma AI, Inc. from any claims, damages, or expenses arising from your violation of these Terms or your misuse of the website. We are not responsible for third-party websites linked from the site. We may restrict or terminate access to the website at any time.

Each Order Form runs for the term stated in it. Either party may terminate an Order Form if the other materially breaches it and fails to cure within 30 days of written notice. On termination, Customer's data remains Customer's (Section 5), accrued fees remain payable, and licenses under Section 4 end unless the Order Form says otherwise.

These Terms and each Order Form are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles. The state and federal courts of Delaware have exclusive jurisdiction over any disputes. Where Paloma and a customer execute a document in both Turkish and English, the English text prevails in case of conflict.

We may publish updated versions of these Terms. For website use, updates take effect on posting. For signed Order Forms, the version referenced in the Order Form continues to govern it; updates apply only to Order Forms signed afterward.

If you have questions about these Terms:

Paloma AI, Inc.
2261 Market Street, San Francisco, CA 94114, USA
office@getpaloma.ai