Legal
These Terms of Service (“Terms”) govern (a) your use of the Paloma AI, Inc. (“Paloma,” “we,” “us”) website at getpaloma.ai and (b) the services Paloma provides under any order form, proposal, or agreement that references these Terms (each, an “Order Form”). By signing an Order Form, the customer named in it (“Customer”) agrees to these Terms.
An Order Form prevails over these Terms only where it expressly identifies the provision it varies; no other document, including Customer’s purchase order or vendor terms, modifies these Terms.
Paloma builds and operates the data and operations engineering capability for companies that do not have one in-house: one governed data foundation over the customer’s existing systems, and a standing team that turns it into analyses, automations, and internal tools.
Paloma provides the services and deliverables described in each Order Form and its annexes. Changes to scope are agreed in writing. Program-specific commitments — including any success criteria, customer responsibilities, and money-back guarantee — apply only as expressly stated in the Order Form and under the conditions stated there.
Fees, invoicing schedule, and any credits or caps are set out in the Order Form. Unless the Order Form says otherwise, invoices are due net 15 from invoice date. Overdue amounts accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower. Fees are exclusive of taxes; where withholding or indirect taxes apply under Customer’s local law, they are Customer’s responsibility unless the Order Form states an all-in amount.
The Paloma platform — including software, algorithms, tools, and learning infrastructure — is and remains the exclusive property of Paloma, whether or not it was developed or improved in the course of serving Customer. Customer receives a limited, non-exclusive, non-transferable license to use what Paloma deploys for it, for its internal business purposes, while the relevant subscription or service period runs.
All content on this website, including text, graphics, logos, images, and software, is the property of Paloma AI, Inc. or its licensors. The Paloma name, logo, and related marks are trademarks of Paloma AI, Inc. You may not use them without our prior written permission. Paloma may identify Customer by name and logo in customer lists on this website and in marketing materials unless Customer opts out by e-mail to office@getpaloma.ai; a case study or any other public statement about the engagement requires Customer’s prior written approval.
See also our Privacy Policy.
Each party keeps the other’s non-public information confidential, uses it only to perform under the Order Form, and discloses it only to people who need it and are bound by the same duty. Confidential information does not include information that is or becomes public without breach of these Terms, was already known to or is independently developed by the receiving party, or is received from a third party without restriction; disclosure required by law or a competent authority is permitted to the extent required, with prompt notice to the other party where lawful. This obligation survives for 5 years after the last Order Form ends, and for as long as the information remains a trade secret. If the parties execute a separate non-disclosure agreement, it supplements this section and prevails in case of conflict; before any Customer data is shared with Paloma, the parties execute such an agreement if either party requests it.
Paloma runs a limited design-partner program: selected customers receive a discounted fee in exchange for helping shape the product. Availability and the discounted fee are stated in the Order Form. Unless the Order Form says otherwise, a design partner agrees to:
The design partnership involves no exclusivity and imposes no obligations beyond those listed. It is separate from the underlying program or service and does not change its scope, deliverables, or any guarantee. Either party may end the design partnership with 30 days’ written notice without affecting the rest of the engagement. If the customer ends it within the first 12 months, the portion of the difference between the list fee and the discounted fee corresponding to the remaining months becomes payable as of termination; nothing is due if Paloma ends it.
Feedback. Customer grants Paloma a non-exclusive, worldwide, perpetual, irrevocable, royalty-free licence to use, reproduce and incorporate any suggestions, ideas or comments Customer gives about Paloma’s products, for any purpose.
Paloma performs services professionally and with reasonable skill and care. Except as expressly stated in an Order Form, the services and the website are provided without other warranties, including implied warranties of merchantability or fitness for a particular purpose, and Paloma does not guarantee uninterrupted or error-free operation of the website. Paloma maintains commercially reasonable administrative, technical and organizational safeguards for Customer data, describes them on request in a written security statement, and notifies Customer without undue delay of a security incident affecting Customer data.
Each party’s total liability arising out of or related to these Terms or an Order Form is limited to the fees paid or payable by Customer under that Order Form in the twelve (12) months preceding the event giving rise to the claim, or $100, whichever is greater. Neither party is liable for indirect, incidental, special or consequential damages, or for loss of profits, revenue, data or goodwill, however caused. These limits do not apply to a party’s breach of Section 6 (Confidentiality), to Customer’s payment obligations, or to liability that cannot be limited by law, including fraud, willful misconduct and gross negligence. Every indemnity under these Terms or an Order Form is subject to this Section.
You may use the website for information and contact purposes. You agree not to:
You agree to indemnify and hold harmless Paloma AI, Inc. from any claims, damages, or expenses arising from your violation of these Terms or your misuse of the website. We are not responsible for third-party websites linked from the site. We may restrict or terminate access to the website at any time.
Each Order Form runs for the term stated in it. Either party may terminate an Order Form if the other materially breaches it and fails to cure within 30 days of written notice. On termination, Customer’s data remains Customer’s (Section 5), accrued fees remain payable, and licenses under Section 4 end unless the Order Form says otherwise. On Customer’s written request made within 30 days after termination, Paloma returns the Customer data it holds in a commonly used format and then deletes it, confirming deletion.
These Terms and each Order Form are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles. The state and federal courts of Delaware have exclusive jurisdiction over any disputes. Where a document is executed in English and another language, the English text prevails in case of conflict.
We may publish updated versions of these Terms. For website use, updates take effect on posting. For signed Order Forms, the version referenced in the Order Form continues to govern it; updates apply only to Order Forms signed afterward.
Notices under these Terms or an Order Form are given in writing by e-mail to the addresses stated in the Order Form (for Paloma, office@getpaloma.ai) or by registered mail to a party’s address stated there, and are considered delivered on confirmation of receipt or, for registered mail, on delivery.
If you have questions about these Terms:
Paloma AI, Inc.
2261 Market Street, San Francisco, CA 94114, USA
office@getpaloma.ai
